Support and Services

Support and Services

NETFIX TECHNOLOGIES Support Services offers a variety of Service Level Agreement options that allow you to choose a Solution that fits your business needs and budget.

There are no penalties for adding or deleting equipment on your contract, so you can adjust your SAL penalty free anytime. Our 24 x 7 x 365 phone support is standard across all SALs, and we assign a certified engineer to all support tickets within thirty minutes of submission.

We can also create a custom SLA to reflect your unique maintenance needs. For instance, four-hour response time means we are on site with the part in hand, and NBD means parts are guaranteed to arrive before noon on the following business day.

Our team monitors the trouble ticket system around the clock and will ensure quick resolutions to your issue.